Frequently Asked Questions

If you need to reset your password, please follow the instructions after you click on the "Forgot your password?" link at the bottom of the log in page.

Registered addresses can be changed on the My Account page.

Please note that changing the address via the account page will only update the address displayed automatically during the checkout process. It will not change the shipping address for orders that have already been created. 

If you need to update the shipping address for an order that has already been placed, we kindly ask you to contact us with the following information: 

1. Name
2. Registered email address
3. Order number
4. New shipping address

*Please be aware that address changes may not be possible for orders marked as 'Fulfilled'.

Due to security reasons, the billing address cannot be changed once the order has been processed.

If you have an account, please contact us with the following information:

1. Name
2. Phone number
3. Current email address
4. New email address

If you do not have an account, a different email address can be entered for new orders during the checkout process.

If there is an error with the email address registered for your order and you wish to correct it and receive notifications regarding your order, we kindly ask you to contact us with the following information:

1. Name
2. Order number (this can be omitted if not known)
3. Items ordered
4. New email address

Please note that the change may take a few business days to process.

After completing your purchase, the 'Access Digital Content' button will be displayed on the screen, allowing you to download the digital goods from there. Additionally, if you made the purchase while logged into your account, you can view your digital goods purchase history by clicking on 'My Digital Content' on the right side of the 'Account' page, where you can also download the items.

If you receive a defective item or a product that differs from your order, please inform us of the issue within a week of delivery via our contact page.

Please note that we will only proceed with an exchange or refund if we deem a replacement is necessary.

1. Visit the account page by clicking on the icon account on the top right (or in the drawer menu on mobile) or by visiting the following URL: https://shop.bravegroup-us.com/account
2. Click on the order you wish to view.
3. On this page, you can verify order details such as the order number and shipping address.

A confirmation email containing information regarding your order will be sent to the email address entered during checkout. Please refer to this email for details such as the order number and the shipping address.

If we are currently experiencing a high volume of orders, the email may be delayed.

Unfortunately, we are unable to accept changes* or cancellations after an order has been confirmed.

*Changes include, but are not limited to: splitting/combining orders, changing products and/or product quantities, and changing payment methods.

If you receive a defective item or a product that differs from your order, please contact us within a week of delivery. We will only proceed with an exchange or refund if we determine that a replacement is necessary.

Please note that even if we are notified within the timeframe, we cannot exchange items that have been previously used. Additionally, items purchased by a third party, gifts received, and unused second-hand items are also not eligible for exchange or refund.

We accept credit cards from the following companies:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club

Payments are also accepted from the following payment service providers:

• Apple Pay
• Google Pay
• Meta Pay
• Shop Pay
• PayPal

For your security, all payments are carried out through third party payment gateways. We do not have any control on payment errors.

By default will be offered several payment methods on your first visit, however after you pick one, that payment method may be used as the first option.

If you would like to pick another one, you can click on the "More payment options" right below the payment method button.

For overseas shipments, the recipient will be required to pay customs duties, various taxes, and customs clearance fees separately.

Shipping includes, but is not limited to, the following areas:
Japan, China, Taiwan, Korea, USA, Canada, Mexico, Argentina, Austria, Denmark, Portugal, Sweden, Switzerland, Greece, Italy, Netherlands, Spain, UK, Belgium, France, Germany, Vietnam

If you enter your address on the checkout page and no errors appear, shipping to your location should be available. However, depending on the region, there are still certain areas our couriers may not be able to deliver to. In the event that we are unable to ship to your location, we will contact you.

We do not accept requests to specify the delivery date for shipments. Once your order has shipped, please note the tracking number provided in the shipping confirmation email and contact the respective courier to make arrangements as needed.

Please confirm whether or not your purchase includes pre-order items. Pre-order items will list an estimated shipping date above the product description. If your order contains pre-order items, it will ship once all items become available. We do not accommodate split shipping under single orders.

If all items in your order are available, please check the status of your order on the My Account page. If the status is 'Unfulfilled', we are currently preparing your items for shipment.

If none of the above apply to your situation, please reach out to us using our contact page.

While we are able to provide an estimated shipping period for our products, the date in which they can be dispatched is entirely subject to the manufacturing process. This means that your items may ship out earlier, or later, than expected.

In cases where we are able to dispatch your order sooner than estimated, a shipping confirmation email will be sent to the registered email address on the order as normal.

If an issue occurs with our manufacturers, couriers, etc. resulting in a delay, we will provide updates as necessary via our X account and through email.

The "Nickname Submission Form" is located at the bottom of the product purchase page.

If you have not received a reminder email, it means your application has been successfully received.

Additionally, if there are any blank fields or errors in the form 2 days before the application deadline, we will send you a reminder email.

If we do not receive a response within 2 business days after the final reminder, the shipping name will be changed to an English spelling nickname.

Unfortunately browser errors have become very common due to different versions and updates. Due to this fact, most of the time the steps below will suffice:

1. Clear browser cache
2. Access in incognito (private) mode
3. Try to access the site from a different browser
4. Wait a few minutes and try again

In case this does not work, please reach out to us at shop@bravegroup-us.com including your name, your registered email and your shipping address.

If you have any inquiries or questions not already listed here, please feel free to reach out to us via the contact page linked below. We will respond to each request individually.

https://shop.bravegroup-us.com/pages/contact