Frequently Asked Questions

If you cannot remember your password, please follow the instructions after you click on the "Forgot your password?" link at the bottom of the log in page.

First change the address on your account in the store by clicking on "My account" and then under "View Addresses" edit your shipping address.

If you change your address while the fulfillment status of your order still reads as "Unfulfilled", there should be no issues.

However, if that is not the case, you can send an email to shop@bravegroup-us.com and share your name, your registered email and your shipping address.

Due to security reasons, the Billing Address cannot be changed once the purchase is completed.

However, the Billing Address does not have any effect on the shipping address, which can still be changed after purchase.

In order to change your email address, you can choose a new one by clicking on "My Account" and then clicking on "Edit Account".

Your invoice address is basically the address under which your payment method is registered and your shipping address is only used in case of physical product purchases.

As stated in section 2 of our Terms of Service:
We reserve the right to refuse any of the Service to anyone and/or limit, refuse, and/or cancel orders from anyone for any reason at any time.

Please go into "My Account" and select the order you're currently waiting for. If the Fulfilment Status reads "Unfulfilled", please wait a little longer for us to expedite your shipment.

If that is not the case, please contact us at shop@bravegroup-us.com including your name, your registered email and your shipping address.

You can download your digital purchases any time by logging into your account and clicking on "My Account" and then "Access your contents".

Please refer to our Refund and Return policies that can be found at:
<https://shop.bravegroup-us.com/policies/refund-policy>

By default will be offered several payment methods on your first visit, however after you pick one, that payment method may be used as the first option.

If you would like to pick another one, you can click on the "More payment options" right below the payment method button.

For your security, all payments are carried out through third party payment gateways. Thus we have no control on payment errors.

Please refer to our Refund and Return policies that can be found at:
<https://shop.bravegroup-us.com/policies/refund-policy>

Unfortunately browser errors have become very common due to different versions and updates. Due to this fact, most of the time the steps below will suffice:

1. Clear browser cache
2. Access in incognito (private) mode
3. Try to access the site from a different browser
4. Wait a few minutes and try again

In case this does not work, please reach out to us at shop@bravegroup-us.com including your name, your registered email and your shipping address.