Shipping policy
Shipping fees
Shipping fees shall be borne by the customer. The applicable charges will be displayed on the checkout page; please review them before completing your order. Please note that shipping fees for overseas or remote islands may differ from domestic rates.
International Shipping
Shipping fees vary depending on the destination country or region and will be calculated at checkout once the shipping address is specified.
If shipping fees are separately stated on the product page, those fees will take precedence.
Please note that orders to areas where delivery is not available may be canceled, even if within otherwise serviceable regions.
Customs procedures may cause delivery delays beyond the estimated delivery date.
Depending on the destination, "Prepaid Import Duties" may be charged at the time of order. In such cases, taxes upon delivery will be waived.
Shipping fees will be charged based on the month the order is settled, not the month of shipment.
Due to possible changes in fuel surcharges, shipping fees may fluctuate depending on the settlement month.
Shipping Methods and Deliveries
Digital contents
Unless otherwise specified, digital contents will be made available immediately after payment confirmation.
Made-to-Order Products / Products with a Specified Shipping Date
These products will be shipped to the registered address by the shipping date indicated on the respective product page.
In-Stock Products
Products in stock will be shipped within 10 business days after payment confirmation.
Please note that if purchased together with made-to-order items or products with a specified shipping date, all items will be shipped together once all are ready.
Please also note that some shipping restrictions may apply depending on the delivery region.
Other Products
All other products will be shipped to the registered address by the schedule indicated on the respective product page.
Disclaimer
We are not liable for any delivery delays, damage, loss, or misdelivery caused by the shipping carrier.
In the event of any delivery issues, the customer shall be solely responsible for resolving the matter directly with the shipping carrier at their own cost and discretion.
If we have entrusted the delivery of your order to a shipping carrier, please contact the relevant shipping carrier directly for any inquiries regarding delivery.
Important Notes
Delivery may be delayed due to weather, traffic, courier conditions, or public holidays in Japan.
If we need to confirm your order details, we will contact you. Please note that shipment will proceed only after confirmation, which may cause delays.
If a package is returned to us because it was not received within the carrier’s retention period, the cost of re-delivery will be charged to the customer .
If re-delivery is not requested, or the redelivered item is not accepted, the case will be processed based on our Return and Exchange Policy. Please note that we reserve the right to suspend the user's account privileges.
Once shipping preparations are initiated, changes to the delivery address must be made directly with the carrier after the shipment has been dispatched.
We are not responsible for any issues caused by incorrect or incomplete address information provided by the customer.
In some countries, customs duties or other import fees may be legally required prior to delivery. These fees are not included in the shipping cost or checkout total.
We have no control over such local charges and are unable to offer any compensation or refund related to them.