Thank you for choosing the Brave group US Official Store.
In response to the tariff situation, we have decided to update our policy for orders shipping to the US.
Prior to this announcement
Orders made before May 28:
We would temporarily cease shipments to the US and continue to monitor the situation for any changes. Shipments to the US are only made at the customer’s request and only if they are willing to cover the tariffs themselves.
Orders made after May 28:
We would calculate tariffs at checkout and proceed with shipment to the US as usual.
After this announcement
Orders made before May 28:
We will cover the costs of the tariffs and recommence shipping to the US. Additionally for any customers that chose to pay the tariffs themselves, we will provide refunds for the tariffs.
Orders made after May 28:
Calculate tariffs at checkout and proceed with shipment to the US as usual.
For customers who have requested their orders to be shipped
Situation 1: The order has already shipped, and we have collected payment:
We will contact you to refund the cost of the tariffs.
Please prepare proof of payment showing the total amount of customs paid in full and await further instructions. There should be no need for you to contact us first.
* Customers will be contacted sequentially from when the order was made. Therefore, it may take some time before contact is made.
* If you are unable to produce proof of payment for the transaction, we will unfortunately not be able to proceed with the refund. Please be certain to prepare these documents beforehand.
Situation 2: The order has not shipped, as it is scheduled for July or later:
Further action is not required. Please wait for shipping to commence around the date outlined on the product page.
In the unlikely event you are contacted by the courier, etc. to pay the additional duties, please contact us at your earliest convenience.
Please note that the above measures are a special response made to the current situation. In most circumstances, duties, etc. are wholly the responsibility of the customer as outlined in our Terms of Service.
Regarding VSPO! EN products
The following products are likely to be subject to high customs clearance fees, and as a result are currently not shipping to the US.
Remia Aotsuki Birthday Merch 2025 - Cushion
Riko Solari Birthday Merch 2025 - Tumbler
While shipping to the US for these items is currently paused, we hope to provide additional information by the end of August.
Furthermore, we are currently accepting refund requests from customers in the US who have ordered either of the two unshipped VSPO! EN products listed above. Please reach out to us if you would like to receive a refund.
Please do not hesitate to contact us if you have any questions or concerns.
Brave group US Official Store